They will also give you a tour of the features and help you become proficient with the software much faster. Note: Enterprise will certainly cost you much more for setup but also worth it. Pay $1500 or whatever they charge and have Stone Edge Support remote in and setup the software for you, it is absolutely worth doing. There is a learning curve, Stone Edge support will pitch you a price for them to set it up and give you a tour of the basics. Needless to say our business has grown leaps and bounds since we started saving so much time on processing orders and inventory and have focused on getting more traffic and engaging our customers. Our warehouse has been featured by UPS as a model of efficiency and we happily give tours to other online merchants in our locale.Īs with any powerful software we had some bumps in the road starting out with SE but are now experiencing the efficiency and incredible power of the product. I'm writing to let other serious online retailers on this forum know that Stone Edge can rock, if it's setup correctly and in the right hands. with our meager 15 person team! This is mainly because of our efficiency. We compete directly against entities staffing 50+ employees. We are highly successful and I've been using Stone Edge since 2008. I own a mid-sized online retail shop with over 40k physical sku's in 27,000 feet. Go with your gut (and listen to all of us who have been there, done that, didn't even get the stupid T-shirt and are taking the time to share our experiences). Look at their forums and see how "many" ("many" is purposely in quotes and you will understand the reason why when you do this homework) real "fans" they have and more importantly how many former satisfied clients have left.Īlso, take a look at the tone of the interactions from Monsoon reps (when/if they even bother to actually bless the forums with their presence). (Check out the countless, true, ERP systems that are cloud-based (even open source!) and ones that have more than a handful (an ever-changing handful, at that) of employees.) Stay as far away from them as you can, save your money, save your sanity and most importantly, save your business! Had we not been with Stone Edge for as long as we had (the old saying, "The hell you know." comes to mind) we would never, ever consider intentionally starting a new relationship with them. The integration with top ecommerce platforms is rudimentary in most cases (and uni-directional, as well.) The support is surly, slow and basically non existent. Their ineptitude is only exceeded by their disdain for their customers.Īs most former clients have done we stayed with what worked (pre version "6" which came and went in the blink of an eye, reappeared nearly 2 years later as version 7, failed almost as miserably and now they are on version 8?) Having dealt with dozens (even scores) of software companies over my many decades of dealing with computers, I can honestly say Monsoon should get first prize.įirst prize for being the worst software company I have ever had the misfortune of dealing with. We started back in the day when Barney Stone was THE man (and Barney did great work).Īs his team grew and the software grew, it got better and better.īut, at some point, Barney decided to retire and in came Monsoon. ? We have been using Stone Edge Order Manager for 15 years.
Stone edge order manager free#
That's why I suggest you find an outside consulting/tech firm (ad: like me, or Travis) to assist you.Īgain, if you have volume of orders, it will cost you ALOT more to go anywhere else.įeel free to email me at with any questions. That being said, their support definitely has what to be desired. One of our clients processes about 2k orders per day from 15 different channels. But if you're looking to build a company platform to help you grow the way you want to.Stoneedge is the way. If you have a few orders, or don't need anything more than 1 feature, than by all means. There really is no better OMS that has unlimited functionality potential, open source and doesn't cost a million bucks.
So why marry a non-perfect spouse? Simple.
Pay someone with experience and brains to setup your company workflow. there's the initial setup, and then as you progress in the first few weeks, you'll have to set parameters as you notice them.Ħ. You keep them both and make good of the other 99% percent.ĥ. Acknowledgement that software isn't perfect.neither is your spouse. Someone in your company should be tech/computer/access savvy if you are planning on having more than 5 users on StoneEdgeĤ. You have no idea how many of my clients cry their heart out that it's too slow / buggy etc, only to see it transform into a powerhouse once they have the proper hardware, OS, MS Access etc.Ģ. StoneEdge PERFORMS best on PROPER hardware. It's really been a love/hate relationship, but I would suggest it to anybody!ġ. Do not duplicate in any form without permission.I've been using StoneEdge since way back when they had around 2 techs :).